Refunds & Exchanges

We hope you love your new items as much as we love creating them for you, but if you are not 100% satisfied with your purchase here’s what to do!

In addition to your statutory rights Wheel&Barrow will gladly offer you the choice of an exchange, replacement, store credit or refund (excluding delivery costs and conditions apply to Sale Items and Laybys) providing the following conditions have been met:

1.Products are returned within 14 days of delivery.
2.Products are in an unused condition.
3.Products are in original packaging.
4.Items are with the original receipt.

HOW TO MAKE A EXCHANGE, REPLACEMENT, STORE CREDIT OR REFUND:

1.You can return your order to any store nationwide; or
2.You can contact our customer service team.

See our returns policy for further information
https://wheelandbarrow.com.au/terms-and-conditions.html

BREAKAGE OR INCORRECT ORDER
We do our best to make sure all products are checked and packed well so they make it
safely to their new home. If you have any enquiries regarding your order, contact us by:

1.Sending a message through our website; or
2.Emailing us; or
3.Contacting our Customer Service Team by phone.

*If there has been a breakage, please take a photo of the damaged product and send to us via email.

CUSTOMER SERVICE TEAM CONTACT DETAILS
Internet: wheelandbarrow.com.au  
Email:    website@wheelandbarrow.com.au
Phone:   (08) 8282 2100

Let’s make it official! Sign up to our membership online or in store to stay up to date with our latest homewares, exclusive recipes and offers.