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30% OF PICNIC BASKETS | FREE METRO SHIPPING OVER $75*
30% OF PICNIC BASKETS
FREE METRO SHIPPING OVER $75*

Refund policy

We have carefully selected our products for sale, however if you are not happy with your purchase, you may return the purchased item in an unused condition and in original packaging within 14 days of receipt and we will provide a full product refund (delivery costs excluded).  Please include your receipt as proof of purchase and your return address so that we can process the return promptly. After the 14 day period has expired a credit note will be issued.

*Please note that this refund policy strictly excludes books, sale items & layby, except when faulty.

Alternatively you may elect to exchange your product for another of the same value.  We reserve the right to charge return freight for any replacement product.

In the event you have purchased an item that has a major problem you may return the purchased item outside of the 14 day purchase period, with proof of purchase and we will offer you a full refund or exchange, at your choice.  Alternatively you can keep the product and we will compensate you for a reduction in value of the item due to the major problem. We regard a major problem to be a product that:

  • is sold with a not insignificant defect;
  • that does not do what you asked for or what we said it could do; or
  • is significantly different to a sample/description.

In the event you have purchased a product with a minor problem, we will repair it within a reasonable period of time and if we are not able to, we will offer  you a refund or exchange, at your choice.  Again, we ask that you provide proof of purchase.

How to make an Exchange, Replacement, Store Credit or Refund
1. You can return your order to any store nationwide; or
2. You can contact our customer service team.

Exceptions

  1. No returns on books.
    2. No returns on sale items or special offers unless faulty.

Breakage or Incorrect Order

We do our best to make sure all products are checked and packed well so they make it
safely to their new home. If you have any enquiries regarding your order, contact us by:

1. Sending a message through our website; or
2. Emailing us; or
3. Contacting our Customer Service Team by phone.

*If there has been a breakage, please take a photo of the damaged product and send to us via email

Customer Service Contact Details

Internet: wheelandbarrow.com.au
Email: website@wheelandbarrow.com.au
Phone: (08) 8282 2100

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