Refund policy

We hope you love your purchase. Every item in our collection has been carefully selected, but if for any reason it isn't quite right, we're here to help.

If you would like to return an item, you may do so within 14 days of receiving your order, provided it is unused & returned in its original packaging. Once received, we will provide a full refund for the product purchase price (excluding delivery charges).

To help us process your return as quickly as possible, please include:

• Your proof of purchase (receipt or order confirmation)
• Your return address & contact details

Please note: Refunds are not available for books or permanently reduced items, unless the item is faulty.

If you would prefer, you may exchange your item for another product of the same value. Please note that return freight charges may apply for replacement items.

Seasonal Gift Returns

To make holiday gifting a little easier, we offer an extended returns period for purchases made from 10 November to 24 December 2026. Eligible items purchased during this period may be exchanged until 31 January 2027, provided they are unused & returned in their original packaging with proof of purchase.

Our extended returns policy is designed to give you added peace of mind when purchasing gifts, while offering recipients the flexibility to exchange or return their items after the festive season. Please note that standard exclusions still apply, including books & sale items, unless the product is faulty.

Please note: Seasonal merchandise, including Christmas & other seasonal collections, is excluded from our extended returns period & is subject to our standard returns policy. As these items are only available for a limited time, they cannot be returned after 25 December 2026 unless they are faulty.

Faulty Products & Consumer Guarantees

If your purchase is found to have a significant issue, you may return it outside the 14-day return period with proof of purchase. In this case, you can choose between:

• A full refund
• An exchange for a replacement item

Alternatively, you may choose to keep the product & receive compensation for the reduction in value caused by the fault.

A product is considered to have a significant issue if it:

• Is sold with a not insignificant defect;
• Doesn't do what you asked for or what we said it could do; or
• Is substantially different from the sample or description provided.

If your product has a minor problem, we will work to repair it within a reasonable time period. If we are unable to repair the item, you may choose between a refund or an exchange. As always, proof of purchase will be required.

How to Return, Exchange, request a Store Credit or Refund

We're here to make the process as simple as possible. If you would like to arrange an exchange, replacement, store credit or refund, you can:

• Visit any of our stores nationwide & our team will be happy to assist you; or
• Contact our Customer Service team for support.

Return Exclusions

Please note that the following items are not eligible for return unless they are faulty:

• Books
• Sale items & special offer purchases unless faulty

Damaged Items or Incorrect Orders

We take great care in checking & packing every order to ensure it arrives safely at its new home. However, if your order arrives damaged or you receive an incorrect item, please contact us as soon as possible & our team will work with you to resolve the issue.

You can get in touch by:

• Sending us a message through our website; or
• Emailing our Customer Service team.

If an item has arrived damaged, please include a photograph of the product & its packaging with your email. This will help us assess the issue & arrange a replacement, exchange or refund as quickly as possible.

Customer Service Contact Details

For any questions about your order, returns or exchanges, our Customer Service team is here to help.

Internet: wheelandbarrow.com.au
Email: website@wheelandbarrow.com.au