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30% OF PICNIC BASKETS | FREE METRO SHIPPING OVER $75*
30% OF PICNIC BASKETS
FREE METRO SHIPPING OVER $75*

Terms of service

The following sets out our terms and conditions regarding:

A. Use of the Website

B. Supply of Goods

C. Membership

D. Afterpay

E. PayPal

These terms and conditions apply to all users of this website and to all purchasers of goods (“you”) from Wheel&Barrow (“we” or “us”). By using this website, you agree to be bound by these terms and conditions, including our Privacy Statement.  We reserve the right to alter the Terms and Conditions at any time at our discretion.

A. Use of the Website 

Copyright

All contents and material on this website are subject to copyright under Australian law and, under international treaties, laws of many other countries.  Unless indicated otherwise, we own the copyright and all rights are reserved.  Except as permitted in these Terms and Conditions, you may not reproduce, transfer, copy, adapt, distribute or store all or part of the contents of this website or incorporate any part of this website into another site without our prior written consent.

 You may store on your computer or print hard copies of material on this website for your personal use only.  You must ensure that any material copied for that purpose retains any copyright or other intellectual property notice contained in the original material.  You may not alter the material in any way. All other copying, whether electronic or hard, is prohibited. 

Intellectual Property

We are the owner of and/or authorised user of all registered and unregistered trade marks, patents, copyrights and other intellectual property appearing on this website unless indicated otherwise.  Your access to or use of this site does not constitute or create a licence or any other right to that intellectual property.

Your Use of the website

While using our website, you agree not to interfere with or attempt to interfere with the proper working of the site or any transaction being conducted on the website or to gain unauthorised access to any part of the website.

Disclaimer

We are not responsible to you or anybody else for any loss incurred in relation to your use of this website. Your use of this site is at your own risk.

We make no express or implied representations or warranties of any kind as to the operation of this site or any information, goods or services offered on this site, except to the extent that such obligation cannot be excluded at law.

We do not warrant that your use of the website will be uninterrupted or free from defects and viruses or that the information provided will be current. We are not liable to you or anyone else if your computer system is in any way damaged or affected by your use of this website.

To the extent permitted by law, we exclude all liability for any loss or damage (including without limitation indirect, special, punitive or consequential loss or damage) arising from the use or reliance on this website whether or not caused by a negligent act or omission.

Accuracy of Information

You acknowledge that information current at the time of placement on this site does not mean that more recent information does not exist or is not available, or that circumstances have not changed.  It is your responsibility to verify the information contained on this website with independent authorities or to seek professional advice before relying on it.  Substantial delays may occur before certain information is updated on this website.

Information/Materials Provided by you

In the course of your use of this website you may provide personal information.  Our policies for the collection and use of that personal information are set out in our Privacy Statement.

Any other information or materials submitted by you and which have not been specifically requested by us (whether they be ideas, concepts or techniques) (“Information”) will be deemed to be non-confidential and you agree that we may reproduce, use, disclose, transmit and publish the Information without limitation and without any payment of acknowledgement of you as the source.  You warrant that the Information is available for such use by us and you agree to indemnify us if any third party should take action against us in relation to the Information you provide.

Indemnity

You agree that you will indemnify us against any loss, damage or cost incurred by us or arising out of your use of this website, including but not limited to information obtained from sites linked to ours, your transmission of information on or through our site or your violation of these Terms and Conditions or any other laws, regulations or rules.

Security

To protect your personal information, we use the Secure Sockets Layer protocol (SSL). If your browser does not support SSL, or if you are connecting to the Internet from behind a firewall, pages may not display correctly. If that is the case, please note that you may not be able to use this website.

The Wheel&Barrow website uses international grade SSL encryption to protect the page you've requested and any information you send against interception by a third party. 

The security of your personal information is important to us. When you enter sensitive information (such as credit card details), we encrypt that information using SSL technology and we have no ability to view those details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. However no method of transmission over the internet or method of electronic storage is 100% secure. Therefore we are not able to guarantee its absolute security.

Cookies

To provide you with the best possible service, the Wheel&Barrow website uses cookies. Cookies are a type of file sent from our server to your PC. The cookies do not run programs on your PC or search or change your personal information. They can only be read by the server that sends them and cannot be accessed by third parties. You can set your PC to notify you when cookies are received or to refuse cookies. However, if you do not accept cookies you may not be able to use many of the features of our website to full advantage.

Access

We reserve the right to revise the content of, amend links from or withdraw your access to this website at anytime without notice.

Governing Law

The laws of South Australia govern your use and access of this site and you submit to the jurisdiction of the courts of South Australia in relation to your use of this site.

© Amak Pty Ltd. 2022

B. Supply of Goods

Ordering options 

On-line secure ordering

Wheel&Barrow offer a secure and easy means of ordering on-line. Simply click on the “Add to Cart” button to select a product and then you can add and remove products as you like. To complete your order, simply select the “Checkout” button and follow the steps. You will require your postage and credit card payment details to complete the order.

We use the latest in SSL (Secure Sockets Layer) technology to ensure that your personal and order details are encrypted so that the information cannot be read when in transit.

Email 

Alternatively you may elect to email us at website@wheelandbarrow.com.au with your order request or other enquiries and we will get back to you as soon as possible.

Payment methods 

All prices are quoted in Australian dollars including GST.

We accept Mastercard, Visa and Bankcard through our secure on-line payment system.

Product availability 

We endeavour to have all our products in stock. Should you place an order for an item that is regrettably out of stock or discontinued, we will contact you as soon as possible.

Whilst most products displayed on this website are available at Wheel&Barrow stores, they may not necessarily be available at all our stores. Please ask our store staff if you are looking for a particular product and they will endeavour to locate it for you.

Delivery details 

Charges 

All purchases for delivery in Australia, will be charged as follows:

 

Shipping Type

Price Inc Tax

METRO Freight Charge - Free Shipping on orders over $75*

$9.95

REGIONAL Freight Charge - Free Shipping on orders over $250*

$14.95

REMOTE Freight Charge - Free Shipping on orders over $250*

$29.95

Tasmania Freight Charge

$14.95


*Some regional or remote town areas may incur additional costs. We will also endeavour to fulfil orders without this incurring however in some cases it might be necessary. We will never charge you any extra without contacting to discuss prior. Some items may incur a specific shipping charge due to the excessive weight, size or fragility of the item. We reserve the right to select and/or vary our freight carrier and freight charges. Our freight and handling fees do not include insurance and we will not be held responsible for any damage, destruction or loss of goods after departure from our premises.

If you are ordering from regional/Remote areas of Australia, final freight fees may need to be calculated and confirmation sent to you for payment prior to shipping. We currently do not ship to the Northern Territory due to excessive costs in shipping. We also reserve the right not to send to PO boxes and Parcel lockers.


N1

Sydney

1000-2263, 2500-2530, 2555-2574, 2740-2786,2890

Metro 

N2

NSW Country

0200-0299, 2264-2371, 2373-2459, 2491-2499, 2531-2554, 2575-2647, 2649-2717,2716, 2720-2730, 2787-2879, 2881-2889, 2891-2898, 2900-2999

Regional 

V1

Melbourne

3000-3220, 3335-3341m 3425-3443m 3750-3811, 3910-3920, 3926-3944, 3972-3978, 3980-3983, 8000-8999

Metro 

V2

VIC Country

2648, 2715, 2717-2719, 2731-2739, 3221-3334, 3342-3424, 3444-3749, 3812-3909, 3921-3925, 3945-3971, 3979, 3984-3999

Regional 

Q1

Brisbane

2485, 4000-4299, 4500-4549, 4900-4999, 9000-9299, 9400-9596, 9700-9799

Metro 

Q2

QLD Country Near

2372, 2460-2484, 2486-2490, 4300-4449, 4550-4699, 9597-9599, 9880-9919

Metro 

Q3

QLD Country Mid

4450-4499, 4700-4899, 9920-9999

Remote 

S1

Adelaide

5000-5199, 5800-5999

Metro 

S2

SA Country

2880, 5200-5749

Metro 

W1

Perth

6000-6214, 6800-6999

Metro 

W2

WA Country South

6215-6699

Regional 

W3

WA Country North

6700-6797

Remote 

T1

Tasmania

N/A FOR NOW

N/A

NT1

NT Near

N/A FOR NOW

N/A 

NT2

NT Remote

N/A FOR NOW

N/A


*Important to note that for corporate orders, Wheel&Barrow reserves the right to refuse delivery, in this case the customer will be contacted and options discussed.

Timing of delivery 

Online orders should be received within two to seven business days to metro areas. Regional and Remote will depend on transport networks and can be discussed with our customer service. We will endeavour to deliver goods to you on the agreed delivery dates but we will not be liable for late delivery. Late delivery does not entitle you to cancel the purchase. Delivery is deemed to occur when goods are delivered to your nominated delivery point.

*Due to the current climate with COVID and Australia Post/Couriers being considerably behind, we ask for your understanding that while we will endeavour to achieve our 2-7 business metro delivery turn arounds, it may be extended in some situations.

Person to be at delivery point 

If it is not possible to have a person at the nominated address to receive the goods, you must nominate a place where the goods can be left. Any items left at this location are your own responsibility, and will not be replaced if damaged or stolen.

We may need to provide your name and contact number (or your nominated representative) to the delivery company so they can arrange delivery. You consent to us providing that information.

Delivery point information

You agree to provide all relevant details regarding access to the delivery point such as whether there are stairs, elevators, steep driveway and you acknowledge that we will not be held responsible if those details are incomplete or inaccurate.

Pricing 

We take great care to ensure that our pricing is accurate and current. We reserve the right to alter and update our pricing and delivery charges at anytime.

Prices on this website and in-store may differ. Prices shown on the website apply to goods purchased on-line only.

If we need to order an item in for you, the price shown may no longer be current as new stock shipments may have different prices. We will inform you of the new price and seek your instructions before proceeding.

Refund & exchanges 

We have carefully selected our products for sale, however if you are not happy with your purchase, you may return the purchased item in an unused condition and in original packaging within 14 days of receipt and we will provide a full product refund (delivery costs excluded).  Please include your receipt as proof of purchase and your return address so that we can process the return promptly. After the 14 day period has expired a credit note will be issued.

*Please note that this refund policy strictly excludes books, sale items & layby, except when faulty.

Alternatively you may elect to exchange your product for another of the same value.  We reserve the right to charge return freight for any replacement product.

In the event you have purchased an item that has a major problem you may return the purchased item outside of the 14 day purchase period, with proof of purchase and we will offer you a full refund or exchange, at your choice.  Alternatively you can keep the product and we will compensate you for a reduction in value of the item due to the major problem. We regard a major problem to be a product that:

  • is sold with a not insignificant defect;
  • that does not do what you asked for or what we said it could do; or
  • is significantly different to a sample/description.

In the event you have purchased a product with a minor problem, we will repair it within a reasonable period of time and if we are not able to, we will offer  you a refund or exchange, at your choice.  Again, we ask that you provide proof of purchase.

How to make an Exchange, Replacement, Store Credit or Refund

  1. You can return your order to any store nationwide; or
  2. You can contact our customer service team.

Exceptions

  1. No returns on books.
  2. No returns on sale items or special offers unless faulty.

Breakage or Incorrect Order

We do our best to make sure all products are checked and packed well so they make it
safely to their new home. If you have any enquiries regarding your order, contact us by:

  1. Sending a message through our website; or
  2. Emailing us; or
  3. Contacting our Customer Service Team by phone.

*If there has been a breakage, please take a photo of the damaged product and send to us via email

Gift Cards

Gift Cards can be purchased online or in store with a required minimum limit of $25 and a permitted maximum of $500.

Gift Cards will be valid for use within a 36 month period from the date of issue. The expiry date will be recorded on the Gift Card. On expiry, the Gift Card will automatically become invalid and any unused residual value will not be refunded or credited.

Gift Cards can be redeemed online or in store. Gift Cards cannot be redeemed for cash or used to purchase a new Gift Card. Once the credit on a Gift Card has been spent, the Gift Card becomes invalid and cannot be re-loaded with additional credit.

Goods that have been purchased in whole or in part with a Gift Card may be returned, exchanged or replaced subject to our Terms and Conditions of Sale - although we reserve the right to issue a Gift Card to replace the redeemed Gift Card, instead of other tender or cash.

You are responsible for the care and control of your Gift Card. Lost or stolen Gift Cards will not be replaced or refunded. The person in possession of the Gift Card will be regarded as the rightful owner.

 

C. Membership

  1. By applying to join the Wheel&Barrow Membership Rewards (W&B Membership) you agree to be bound by these terms and conditions as amended from time to time (Terms) and are subject to any other conditions imposed by Wheel&Barrow from time to time. The latest Terms supersede and replace any and all previous terms and conditions in connection with the W&B Membership.
  2. Applicants can apply at no cost to join the W&B Membership by signing up in any Wheel&Barrow store or online at wheelandbarrow.com.au, and Wheel&Barrow may, in its absolute discretion, accept or refuse any application.
  3. Member benefits are determined and communicated by Wheel&Barrow as it so choses from time to time and may include discounts, invitations to events, entry into promotions, advance notice of upcoming promotions, exclusive member offers and are always offered subject to availability.
  4. Members will be eligible for benefits by simply joining the W&B Membership with no need to earn or accrue points.
  5. Benefits are non-negotiable, non-transferable, not redeemable for cash and may not be used in conjunction with other offers unless otherwise specified by Wheel&Barrow.
  6. Benefits are valid until cancelled by Wheel&Barrow (in its absolute discretion) or until the member notifies Wheel&Barrow that they wish to cancel their membership. A member can cancel their membership by emailing website@wheelandbarrow.com.au.
  7. Wheel&Barrow may, in its absolute discretion, at any time, and without notice or reason, modify these terms, cancel or suspend any membership or the W&B Membership programme generally.
  8. Wheel&Barrow shall not be liable in any way if benefits or promotions are unavailable or unable to be delivered/offered for any reason including as a result of a technical malfunction, operator fault, stock availability, computer hardware or software errors. Each member releases Wheel&Barrow from any loss, expense, claim or other liability a party may incur in respect of the W&B Membership.
  9. Members indemnify Wheel&Barrow for and against any loss, expense, claim or other liability suffered or incurred by Wheel&Barrow arising from or in connection with a breach of these Terms by a member.
  10. Wheel&Barrow holds and uses a member’s personal information in accordance with Wheel&Barrow privacy policy (a copy of which can be viewed at Privacy Policy).
  11. Members agree to receive promotional material from Wheel&Barrow and associated entities.

D. Afterpay

Our use of Afterpay will be in accordance with the Afterpay Terms and Conditions available here.

E. PayPal

Purchase of goods via PayPal will be governed by PayPal terms and conditions available here

Payment Review

PayPal reviews certain potentially high-risk transactions.  If PayPal determines, in its sole discretion, that a transaction is high-risk, PayPal may place a hold on the payment and provide notice to us to delay shipping of the item. PayPal will conduct a review and either complete or cancel the payment.  If the payment is completed, PayPal will provide notice to us to ship the item.  Otherwise, PayPal will cancel the payment and the funds will be returned to you, unless we are legally required to take other action.  


Contact Information

Shipping Information

Shipping Information

Gift Card Information

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Gift Card Expiry Date